Privacy Policy

Your privacy is important to us

This updated Privacy Policy will automatically come into effect for all existing users of services on 25 September 2021 and, once in effect, your continued use of our services will be subject to this new Privacy Policy.

If you are using our flight & hotel search functions, the Privacy Policy for those functions also apply in addition to this policy.

Please read this privacy policy carefully.

What is covered by our Privacy Policy?

fareferret operates from Australia and this policy provides you with information in accordance with our obligations under the Privacy Act. Usage of our website is subject to the acceptance of this Privacy Policy, Terms of Use & Cookie Policy.

This policy explains:

  • What personal data is collected by Fareferret (or its content providers listed below) or provided by you, through its interactions with you and your use of its website, apps and software.
  • How your personal data will be used, where it is held, how long it will be kept and your rights.

Changes to this Privacy Policy

We reserve the right to update our Privacy Policy from time to time. Please review this policy periodically for changes. If you do not accept the amended Policy, please stop using our Website.

Definitions & interpretation

In this policy, the following definitions are used:

  • Data controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.
  • Data processor, in relation to personal data, means any person (other than an employee of the data controller) who processes the data on behalf of the data controller.
  • The terms our, us & we used in this section of our policy refers to Fareferret. In other sections of this policy, these terms may relate to one of our suppliers as shown.
  • Personal data means any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.
  • Our Website relates to our website, as well as our subdomains &
  • Third party websites relates to our suppliers which you will be referred to to complete your booking.
  • You, your or data subject means:
    • Visitors to our website
    • Subscribers to any service we offer through our site
    • Users of our applications
    • Prospective or existing clients corresponding with us by phone, e-mail or otherwise

This definition provides for a wide range of personal identifiers to constitute personal data, including name, identification number, location data or online identifier, reflecting changes in technology and the way organizations collect information about people. The definition incorporates, where applicable, the definitions provided in General Data Protection Regulation.

How does our website work?

Our website acts as a price comparison website only and is not used to process any bookings.

All search functions & results are done by our travel partners as shown below with bookings done via Third Party websites. You will be shown which Third Party website relates to your travel offer before you are referred to the Third Party website.

Information we collect from you

When you access our website, we use cookies to record data regarding your device such as your IP address, country, browser information & language for marketing purposes through Google Analytics. Find out more on our Cookie Policy.

We do not collect any personal information such as your name, age, email address (unless you are subscribing to our email list), phone number, passport details or address. These details will be requested during the booking & payment process for your booking but is done completely by the Third Party website that you are referred to, subject to the relevant Third Party website’s Privacy Policy & terms.

Marketing email list

When subscribing to our marketing email list, we will only ask you for your email address & country. The country information is only used for statistics purposes and to provide you with marketing email content that is more relevant to your location. You can unsubscribe from our marketing emails at any time by clicking on the Unsubscribe button on any of our emails.

If you are providing details about another individual to subscribe them to our marketing email list, you acknowledge that you have obtained consent from them to do so.

Orders & payments

As our website acts as a price comparison website only, no orders, payments or transactions are completed via our website. As such, we do not store any information relating to your order or payment details. Any queries regarding orders or transactions should be directed to the travel booking website that you were referred to.

Privacy complaints

If you have a privacy complaint or if you would like to access the personal information that we hold about you, please send us an email.

If you’re unhappy with our response, you can contact the Office of the Australian Information Commissioner (OAIC) on 1300 363 992.

Privacy Policy - for flight & hotel searches

The flight & hotel search functions on the Fareferret website & app are provided by Go Travel Un Limited.

Any reference to data processor, our, us & we in this section relates to Go Travel Un Limited, its subsidiaries and its data processors.

Go Travel Un Limited is a Hong Kong Corporation (number 1658681) having its registered office at Suite 1504, 15/F, Chinachem Tower, 34-37 Connaught Rd Central, Hong Kong doing business as Travelpayouts, its subsidiaries and its data processors collectively referred to as Travelpayouts), who operate a number of web sites allowing you to search for airline tickets, hotel rooms, travel insurance and car rentals.

Personal data we may collect from you

We collect the information provided by you to operate effectively and provide you the best experiences with our Website, products and services. You provide some of this information voluntarily, this includes information you provide if you register to use the App, download or register the App, enter into any transaction on the App or the Website, send us a query or feedback, purchase goods via the Website, participate in discussion boards or other social media functions on our site, promotion or survey, or when you report a problem with our Website.

This information may include your:

  • Travel destination, dates & class
  • Number of passengers & people who will accommpany you
  • Your children’s ages

Information we do not collect from you

We do not collect the following information:

  • Personally identifiable information: We don’t need and hence don’t collect any of the following information about you: your name, age, email address (unless you subscribed to our email list or created an account on our web site), phone number, passport details, home address, etc. Most information in our systems is non-personally identifiable, which means that even we can’t match specific records to specific individuals, unless they signed up for an account. In this case, we treat this information with utmost respect and care.
  • Order & payment information: Because you pay to an airline, hotel or travel agency directly, we have no visibility of your order information, including, but not limited to: specific ticket bought, price paid, credit card number, etc.
  • Children: We do not offer any products or services for purchase by children. If you are under 16, you may use our Website only with the involvement of your holder of parental responsibility. We do not knowingly collect personal information from children below 16 without the consent of the child’s holder of parental responsibility.

Information you provide about others

In providing personal data about other individuals (such as someone in whose name you are registering an account or subscribing to our marketing promotions), you represent that you have notified them of (i) the purposes for which information will be used (ii) the recipients of their personal data and (iii) how they can access and correct the information. You further represent that You have obtained all necessary consents from them.

Information which may be made available, or collected automatically with the use of cookies or analytic tools

We might get some information from our visitors by recording how they interact with our Website with the use of cookies, analytics tools or obtain data from third parties.

These include technical information which include personallly identifiable information as shown below:

  • Device & connectivity information such as IP (Internet Protocol) address, unique device identifiers (such as the IMEI for phones), the MAC address of the Device’s wireless network interface, or the mobile phone number used by the Device), mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting “Device Information”.
  • Configuration data such as browser type, version and language setting, time zone setting, browser plug-in types and versions
  • Details of how you use our website such as your search queries. Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
  • Log information such as error reports, download errors, any problems you experience using our web site and any phone number used to call our customer service number.

We do not match information collected automatically through cookies and analytics tools with other personally identifiable information you may have provided to us when you registered for our Products or submitted a form through our Website.