Need Help?

I would like to make a new booking.

All bookings for flights, hotels & transfers must be placed via our website only.

I would like to make a change to an existing booking.

Please contact the Third Party supplier shown on your travel booking. These details will be shown on the booking website that you booked on, as well as on your booking confirmation email.

I would like to cancel an existing booking.

Please contact the Third Party supplier shown on your travel booking. These details will be shown on the booking website that you booked on, as well as on your booking confirmation email.

I would like to query a charge from an existing booking.

Please contact the Third Party supplier shown on your travel booking. These details will be shown on the booking website that you booked on, as well as on your booking confirmation email.

If the charge was made by the airline, hotel or car hire company, please contact the company that made the charge.

I have found some flight or hotel details that are incorrect.

Details displayed on Fareferret are obtained from Third Party websites and are not entered by Fareferret. Any incorrect details should be reported to the Third Party supplier.

I would like to submit a complaint or feedback for a booking.

Please direct your enquiry to the Third Party supplier shown on your booking confirmation. If your feedback relates to the use of the Fareferret website, you can email us at feedback@fareferret.com.

I need some details for a travel insurance claim.

All the details you usually need for a claim including price, receipts & the cancellation policy will be on your booking confirmation email. Please direct your enquiry to the Third Party supplier shown on your booking confirmation if you require any further information.