Usage Terms & Conditions

Please note that use of our website is subject to our terms & conditions displayed below.

About our Terms

The Terms displayed below apply to all users of our website ( including all subdomains (such as and Please read the terms below carefully as use of any of our services means that you accept these terms.

Our website is operated by Fareferret (Australian Business Number 62 459 370 538) with headquarters in Adelaide, South Australia.

Search results displayed on our website

All search results & product information displayed on the result pages for any searches are provided by the Third Party supplier listed for each product. Fareferret accepts no responsibility for the content shown for these products including any descriptions, features and prices shown. If you have any issues with any of the details displayed, you agree to contact the Third Party supplier shown.

Bookings made via our website

Fareferret acts as a price comparison / aggregator website only for flight & hotel bookings and accepts no responsibility for bookings made with Third Party suppliers. All queries, feedback & complaints regarding bookings made via our website should be directed to the Third Party supplier displayed on your booking confirmation.

Third Party suppliers

By booking with a Third Party for any of our products, you accept the booking terms & conditions of the relevant Third Party supplier including their privacy policy and other additional fees that may apply to your booking.

Your privacy & Cookies

By using our website, you also accept our Privacy Policy & Cookie Policy.

Travel insurance

Fareferret strongly recommends purchasing travel insurance for all holiday arrangements.

Passport & visa requirements

Customers are responsible for obtaining any relevant passports & visas required for their holiday. Fareferret accepts no responsibility for customers who have not obtained the relevant required paperwork prior to travel.

Prohibited uses of our website

    By using our services, you agree not to:

  • Use our website for any commercial or non-personal purpose
  • Impersonate another person by signing up for our mailing list on their behalf or placing an invalid booking
  • Make any false or fraudulent bookings
  • Copy or reproduce any content displayed on our website including text, images & other content shown
  • Access our website using a robot, spider or other automated program without written permission from Fareferret

Any prohibited act will result in Fareferret taking any necessary legal action against you, and you may be liable for any monetary losses to Fareferret.

Product terms & conditions

All products booked will be subject to any cancellation or change fees as shown on the relevant product booking page.


All pricing displayed on the Fareferret system are dynamic and are subject to change at any time. The price of your booking is not guaranteed until your booking is confirmed by the relevant Third Party supplier.

Payment & fees

Fareferret does not process any payment transactions for bookings. All of these transactions are processed by our Third Party suppliers using payment methods offered by each supplier. As such, no credit card or payment details are stored on our systems.

Any payment may be subject to any fees as shown on the relevant Third Party supplier’s website and booking terms.


Fareferret accepts no responsibility for any bookings made with Third Party suppliers, and are not liable for any changes or refunds required for bookings.

Fareferret is also not liable for any bookings held with Third Party suppliers who become insolvent. Any such bookings must be dealt with directly between the Third Party supplier & the customer.

Fareferret also accepts no responsibility for any bookings where customers have provided incorrect details to Third Party suppliers or any flight bookings where boarding was denied by an airline.